Shipping Policy
Thank you for shopping with PROTEITH®. We are committed to delivering your order safely, promptly, and with care.
Processing Time
All orders are processed within 1–2 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing times may be slightly delayed, but we will notify you promptly by email.
Shipping Rates and Delivery Estimates
We offer standard and expedited shipping options at checkout. Shipping rates are calculated based on your delivery location and the total weight of your order. Delivery timeframes typically range between 5–10 business days for domestic orders and 10–20 business days for international orders. Please note that unexpected customs delays or local postal disruptions may affect international delivery times.
International Shipping
We proudly ship worldwide. Please ensure all address details are correct at the time of purchase, as PROTEITH® is not responsible for delivery delays caused by incomplete or incorrect information. Any customs duties, taxes, or import fees are the responsibility of the customer and may vary by country.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking details. We recommend monitoring your shipment for updates to ensure smooth delivery.
Lost or Damaged Packages
If your order arrives damaged or does not arrive within the estimated timeframe, please contact our support team at [email protected]. We will work with you to investigate the issue and offer a suitable resolution.
Thank you for choosing PROTEITH®. We are here to make sure your experience is smooth from order to delivery.